Scope

How to filter Retention reports by Audience?

How to filter Retention reports by Experience?

Summary

Retention allows you to build dynamic Cancel Experiences to deflect and save canceling customers via targeted offer tests and personalized cancel pages. Chargebee Retention's reports also allow you to slice and dice your data by the various Audiences and Experiences that you have defined in your Targeting Tab over time. 

Solution

This filter applies to all of your in-app Retention reports and lets you filter by both audiences and experiences. 

If you switch to experiences, you will be presented with a list of all the pages that you have ever had traffic to in Retention.

Depending upon the date range selected, you may or may not have traffic for a given page. If you select a page and there is no traffic for the current window, try a different date range and you will see data if you select the right date window. 

When you are under the audience view and select an audience, by default every page within that audience is also selected. You can deselect individual pages by expanding the view to add or remove them. 

This allows you to view the performance of specific pages or sets of pages within and across various audiences. With this level of filtering, you can answer any major question you may have about your Retention performance by Audiences and Experiences.