Quickbooks void invoice flow : Chargebee Help Center

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How does the option “Sync voided invoices from Chargebee as credit notes in QuickBooks” on the Quickbooks Integration page work?

Does Tax Inclusive invoice is handled differently than Tax Exclusive while syncing to Quickbooks?

What is the difference between Tax Inclusive and Exclusive while syncing to Quickbooks?

How does Tax Inclusive invoice sync to Quickbooks?

Solution

Chargebee will handle both Tax Exclusive and Tax-inclusive invoices similarly while syncing to Quickbooks. The taxes line item will be synced separately and will be shown in the invoice in Quickbooks.

Sample invoices of both Tax Exclusive and Inclusive are given below which shows how they synced to the QBO platform.

You can enable the “Sync voided invoices from Chargebee as credit notes in QuickBooks” option under Apps > Quickbooks> Manage Mapping page.

Please find below how the sync works when the option is disabled vs when it is enabled.

Scenario

Sub scenario

Result

1. Sync voided invoices

from Chargebee as credit

notes in QuickBooks is off

1.1 Create an invoice →

void it in CB → Sync to QB

The invoice is synced to QB in

Voided status

1.Sync voided invoices

from Chargebee as credit

notes in QuickBooks is off

1.2 Create an invoice →

Sync to QB → void it in CB

→ Sync to QB

The invoice is synced to QB in

Voided status

2. Sync voided invoices

from Chargebee as credit

notes in QuickBooks is on

2.1 Create an invoice →

void it in CB → Sync to QB

Invoice will be skipped and

won't be synced.

2. Sync voided invoices

from Chargebee as credit

notes in QuickBooks is on

2.2 Create an invoice →

Sync to QB → void it in CB

→ Sync to QB

Credit Note with the same

amount as the invoice will be

created. Invoice status

change from payment

due/open to paid.

Knowledge center

Quickbooks - invoice mapping and sync

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