How to track conversations happening through the portal?
With the built-in Events sub-module, you would have access to filtering successful payment attempts that have occurred through the customer portal source (Chargebee site -> Left panel -> Logs -> Events).
The event management section is limited to the specific filters and hence, the alternative option is to allow Chargebee JS through Google Analytics. We provide built-in support for Google Analytics (GA) by sending checkout and portal events to GA. For more information on this, please go through this link.
If you are using the PC 1.0 (older) version of Chargebee, please use this link.