How to track conversations happening through the portal?
With the built-in Events sub-module, you would have access to filtering successful payment attempts that have occurred through the customer portal source (Chargebee site -> Left panel -> Logs -> Events).
The event management section is limited to the specific filters and hence, the alternative option is to allow Chargebee JS through Google Analytics. We provide built-in support for Google Analytics (GA) by sending checkout and portal events to GA. For more information on this, please go through this link.
If you are using the PC 1.0 (older) version of Chargebee, please use this link.
Google Universal Analytics is getting deprecated and will stop processing data on July 1, 2023. Google has introduced a new analytics engine Google Analytics 4 (GA4) that offers new and advanced features that can help you gain a deeper understanding of your website visitors' behavior, such as event tracking, machine learning, and cross-device tracking. With the new setup of GA4 and Chargebee-hosted pages it leverage the capabilities to analyze and optimize your website's performance, providing you with a competitive edge in the subscription business. If your site is configured with Google Universal Analytics version, then you can refer to this link to migrate to Google Analytics 4.
If you're using Google Tag Manager to connect to your Google Analytics 4, we recommend that you use this separate integration, and never both.