Scope
Error Message: <unique field name> not available. (<unique field name> can be “email address”, “phone”, “company”, or custom fields for the Customer record in Chargebee.)

Summary

These errors occur when the integration tries to sync individual records from Chargebee to HubSpot. Follow the steps below in Chargebee to see the list of record-level errors:

1. On the left menu, click Settings > Third-party Integrations.

2. Under Apps connected, select HubSpot.

3. Unless the sync is currently underway, a Sync Health card is displayed.

4. To see record-level errors, either click on View errors in current sync or View all.

Status: Failed

Reason: 

This error occurs when the value for the unique field in the customer record in Chargebee is missing.

Solution: Edit the Chargebee customer record and fill in the appropriate value for the unique field.

Note: 

I. We have sunset the Hubspot legacy integration on March 3, 2023 which will not be available on the Marketplace. 

II. We have migrated from Hubspot legacy to Hubspot Quote to Cash (Q2C) integration, with the release of self-serve flows for customer and subscription sync from Chargebee to Hubspot which also have all features that was on the legacy integration. 

III.  This migration will not impact the existing users and they will continue to use the integration normally as before. Reach out to us from here to know more.