Hubspot - Unique field value missing error

Modified on: Mon, 20 Sep, 2021 at 5:45 PM

Error Message: <unique field name> not available. (<unique field name> can be “email address”, “phone”, “company”, or custom fields for the Customer record in Chargebee.)


These errors occur when the integration tries to sync individual records from Chargebee to HubSpot. Follow the steps below in Chargebee to see the list of record-level errors:

  1. On the left menu, click Settings > Third-party Integrations.

  2. Under Apps connected, select HubSpot.

  3. Unless the sync is currently underway, a Sync Health card is displayed.

  4. To see record-level errors, either click on View errors in current sync or View all.

Status: Failed


This error occurs when the value for the unique field in the customer record in Chargebee is missing.

Solution: Edit the Chargebee customer record and fill in the appropriate value for the unique field.

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