Hubspot - Contact not found error

Modified on: Mon, 20 Sep, 2021 at 5:24 PM


Error Message: No matching contact found in HubSpot.


These errors occur when the integration tries to sync individual records from Chargebee to HubSpot. Follow the steps below in Chargebee to see the list of record-level errors:

  1. On the left menu, click Settings Third-party Integrations.

  2. Under Apps connected, select HubSpot.

  3. Unless the sync is currently underway, a Sync Health card is displayed.

  4. To see record-level errors, either click on View errors in current sync or View all.

Status: Failed

Reason: No matching contact was found in HubSpot for the customer record in Chargebee. Also, this error occurs when Do nothing is selected for the configuration setting Choose what happens when a customer in Chargebee does not have a matching contact in HubSpot.

Solution: Perform one of the following actions:

  • Create a contact in HubSpot with the unique field value matching the value of the unique field in the Chargebee customer record and rerun the sync. 

  • Change the configuration setting mentioned above to Create contact and rerun the sync. This produces the same effect as the previous option except that it applies the solution to all customer records affected by this error.

  • Ignore the error if you don’t want to sync the particular customer record to HubSpot.

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