Hubspot - PII data cleared error

Modified on: Mon, 20 Sep, 2021 at 5:17 PM

Error Message: PII data is cleared.


These errors occur when the integration tries to sync individual records from Chargebee to HubSpot. Follow the steps below in Chargebee to see the list of record-level errors:

  1. On the left menu, click Settings > Third-party Integrations.

  2. Under Apps connected, select HubSpot.

  3. Unless the sync is currently underway, a Sync Health card is displayed.

  4. To see record-level errors, either click on View errors in current sync or View all.

Status: Ignored

Reason: The customer's personally identifiable information (PII) has been marked for deletion or has been deleted.

Solution: Repopulate/Re-create the customer record in Chargebee.

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