Hubspot -Authentication error

Modified on: Mon, 20 Sep, 2021 at 5:07 PM

Scope

Error Message: Sync has failed due to a non-fatal condition. Chargebee will recover and retry sync automatically


Summary

Reason: The integration failed to authenticate.


Solution: Click on Sync Now to try rerunning the sync a couple of times. Contact Chargebee Support if the error persists.


This is a Job-Level Error

These errors prevent the sync job from running. 

Follow the steps below in Chargebee to see any job-level errors:

  1. Click Settings Third-party Integrations on the left menu.

  2. Select HubSpot under Apps connected.

  3. A Sync Health card is displayed, unless sync is currently underway, 

  4. Any job-level errors appear on a banner above the Sync Health card.

M
Monica is the author of this solution article.

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