Hubspot - Pipeline or stage errors

Modified on: Mon, 20 Sep, 2021 at 5:04 PM

Scope

Error Message: A pipeline or stage configured in Chargebee was not found in HubSpot. Review your sync preferences and try again.


Summary

Reason: The pipeline or stage configured in your HubSpot sync preferences in Chargebee was not found in HubSpot. This can happen when the pipeline or stage is renamed or deleted in HubSpot.

Solution: Check the pipeline and stages selected in your HubSpot sync preferences in Chargebee. Select the appropriate values from the dropdown menus.


This is a Job-Level Error

These errors prevent the sync job from running. 

Follow the steps below in Chargebee to see any job-level errors:

  1. Click Settings Third-party Integrations on the left menu.

  2. Select HubSpot under Apps connected.

  3. A Sync Health card is displayed, unless sync is currently underway, 

  4. Any job-level errors appear on a banner above the Sync Health card.

M
Monica is the author of this solution article.

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