Quickbooks Online error: Sync has failed to complete, you can try again after some time or contact Chargebee Support.

Modified on: Tue, 4 Jul, 2023 at 6:11 PM


Sync failed to complete - Quickbooks Online

Sync failed due to an internal error - Quickbooks Online

Sync failed Quickbooks Online


Before each sync takes place from Chargebee to Quickbooks Online, it runs a set of pre-requisite validations. The sync stops and exits if there is any discrepancy while cross-checking the fields.

Listed below are the fields that help you troubleshoot this error:

Fields Checked

Corresponding error message


Test connection

Auth failed, as the access to your organization is no longer valid

Authentication failure

Dependent entity (References)

Dependent items for the sync are failed - “ …”

It checks for Ad Hoc discounts, setup charges, roundoff, and bad-debt items present in Quickbooks Online


Please enable the multicurrency feature in QuickBooks Online and add the necessary currencies to continue the sync

Multicurrency mismatch.
(ie. When the multicurrency feature is enabled in Chargebee and disabled in QuickBooks Online)

Sales tax 

Please set up tax in QuickBooks Online to continue the sync.

Sales tax is enabled in Chargebee and disabled in Quickbooks Online

Contact support if you need more help fixing this error. 

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