Scope

How to resolve skipped items status in Transfer Config?

How to resolve errors like “ ITEM NOT FOUND” during transfer config?

Summary

A merchant may receive an error saying some of the product items are getting skipped -while transferring configuration from LIVE to TEST sites or vice versa. 

This CSV you can get at the end of the transfer config operation in the UI itself. 

Solution

There are a few Steps to check this -
1) Firstly whenever you see SKIPPED status then open the “skipped_product_items” TABLE for finding what is the actual reason.
2) When you see the reason as “NOT ALLOWED TO COPY FROM SITE” - Then we have an admin action to solve the error.

3)Admin action - “WHITE_LISTED_CB_SITES_FOR_API” - Open DB→INVOKE_ACTION→add_mul_val_settings-  

LINK - https://app.chargebee.com/admin/common_view?action_name=sites.add_multi_val_settings&isAjax=true

4) Do this for both the sites from and to in a vice versa manner. Then re-initiate the transfer once more.

REFERENCE-   https://mychargebee.atlassian.net/browse/ASEL2-19695