Sorry something went wrong when processing the request in QuickBooks : Chargebee Help Center

This article covers

Quickbooks Sync failure with the error:

Sorry something went wrong when processing the request in QuickBooks

Solution

Step 1: Need to verify the status of transactions and invoices in Chargebee and Tp record table

Step 2: Need to verify whether there are any sync failures using the tp_integ_sync details table

The possible reason could be invoice might have been deleted from Quickbooks. This can be confirmed by looking at the tp_record

You can mark the invoice as create_failed

Also, make sure whether merchant has enabled tax in QBO.

The sync would be failing because the merchant might not have enabled tax in QBO. But tax might be enabled in Chargebee.

In such cases please ask the merchant to enable sales tax in QBO.

Reference:

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