[Internal]Additional Contact doesn’t receive email - Debug

Modified on: Mon, 27 Feb, 2023 at 6:46 PM

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Which tables to check to find out if additional contact is selected for email notification?




The customer's Billing & Account contacts may not receive emails sometimes.

  1. Check the notifications table, column options_meta 

We do not see “billing_contacts” and “accounts_contacts”, only the billing_address email.

Go to Settings → Configure Chargebee → email notifications → the particular email and enable the settings as shown below:

Related articles and Documentation

Additional Contact
Difference between Billing email & Billing Contact

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