This article covers

Posted invoice Email is not sent.

Event type - Invoice Generated email is not sent

Summary

A reason can be verified from logs and databases why this particular type of invoice is not sent.

Solution

1. Email should be enabled under Email Notification -> Invoice receipt -> Invoice is generated
   In case the payment terms Net D is enabled
   Email should be enabled under Email Notification -> Payments terms (Net D) -> Invoice is generated in Posted status

2. Go to events and event_contents table and search with customer id as entity_id and entiry_type=customer
   

3. Pick up the event_content_id and search in Splunk using below query:
   Eg. For domain="ap-reveal"     entity_id="88065237" and select the time range as per the event date.
   

4. You can search the same in the below mentioned table using events.external_id