Metered billing is configured to automatically close invoices but pending invoices are not closed

Modified on: Thu, 19 Jan, 2023 at 6:17 PM

Scope

The merchant reported that the invoice for the month has not automatically closed.


Solution

Possible Usecase

Merchant-created subscriptions with the automatically close invoice flag as true but it still generated pending invoices are not closed automatically. 


Steps to Debug:

1.  Metered billing configured to automatically close invoices. Go to Preferences -> Enter Domain name and Choose 'Metered_billing' in the namespace. Check for the property value - 'Automatically close invoice' as given below.

 

Now, check the customer and subscription events one by one for subscription-level changes. For example in the below usecase, the merchant changed the subscription on 04-Nov-2022 10:53:49 AEDT at that time merchant changed the auto closure flag.


 

If the flag is changed, then it overrides at the subscription level. So, pending invoices were not automatically closed.



Reference Jira


https://mychargebee.atlassian.net/browse/ASEL2-17703

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