Limitations of ReferralCandy

Modified on: Fri, 30 Apr, 2021 at 9:23 PM

  • % based Referral Rewards aren't supported. That is, you cannot reward the Referrer, a percentage of the Referred Friend's subscription amount.
  • Referral URL-based referral campaigns can only be set up. Your customers cannot share a Referral code to their friends for gaining a discount.
  • The reward will be applied on the Referred Friend's 1st purchase only, other options such as Referred Friend's 2nd or 3rd purchase, etc are not supported. It is because if they cancel one of their subscriptions, ReferralCandy cancels all the subscriptions.
  • Chargebee posts only the referral purchases to ReferralCandy. The transactions that aren't referred aren't posted to ReferralCandy
  • The referral URL is not accessible as a mail merge field.
Monica is the author of this solution article.

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