Hubspot error - Connecting more than one Chargebee site to a single Hubspot account is not supported right now

Modified on: Wed, 17 Feb, 2021 at 5:14 PM

This article covers 

Unable to connect to Hubspot instance

Multiple sites could not be connected to the same account


Summary


When a Chargebee site was initially connected to a Hubspot instance and when you unlink the integration and try to reconnect to a different instance, you get the below error. 



Solution:


Navigate to the connected apps section within Hubspot and uninstall Chargebee.


Once the above step is completed, you need to contact support@chargebee.com to delete the integration from the backend.


After the above steps are complete, you would be able to connect to a Hubspot instance again by navigating to Settings->Third party integration->Hubspot and click Connect.


Note: Chargebee recommends merchants to connect the Chargebee test site with the Hubspot sandbox account and Chargebee live site with the Hubspot live account.

 

If you do not have a Hubspot Sandbox account setup already you can use the below link to sign up for one. 

https://offers.hubspot.com/free-cms-developer-sandbox


Related articles and Documentation

Configure Hubspot



M
Monica is the author of this solution article.

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