Hubspot error - Connecting more than one Chargebee site to a single Hubspot account is not supported right now

Modified on: Wed, 17 Feb, 2021 at 5:14 PM

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Unable to connect to Hubspot instance

Multiple sites could not be connected to the same account


When a Chargebee site was initially connected to a Hubspot instance and when you unlink the integration and try to reconnect to a different instance, you get the below error. 


Navigate to the connected apps section within Hubspot and uninstall Chargebee.

Once the above step is completed, you need to contact to delete the integration from the backend.

After the above steps are complete, you would be able to connect to a Hubspot instance again by navigating to Settings->Third party integration->Hubspot and click Connect.

Note: Chargebee recommends merchants to connect the Chargebee test site with the Hubspot sandbox account and Chargebee live site with the Hubspot live account.


If you do not have a Hubspot Sandbox account setup already you can use the below link to sign up for one.

Related articles and Documentation

Configure Hubspot

Monica is the author of this solution article.

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