This article covers
What causes the difference in reporting figures between Chargebee and Revenuestory
Summary
Here are some of the key differences in the reporting data between Chargebee and Revenustory:
| Chargebee | Revenuestory |
Dashboard Data | It is updated in real-time. | There is a sync delay of ideally 2-3 hours and may take longer depending on the data present on the Chargebee site. |
Exchange Rate Calculation | The current exchange rate present at the time of the transaction. | The exchange rate at the end of the time period. That is the rate at the end of the day/week/month/year. |
Subscription Reactivations | Bundled along with MRR data. | It is a separate metric called Reactivation MRR. |
Monthly Subscription Churn | Includes same month cancellations. | Same month cancellation is considered as a separate metric.
|
Historic Data | Reflected immediately in the reports. | Sync has to be run from the backend and then data would be reflected in the metrics. |
Expansion | Upgrades + Free to Paid conversions + Resumptions | Upgrades + Free to Paid conversions + Resumptions + Reactivations |
