What are some of the key differences between Chargebee and Revenuestory numbers?

Modified on: Thu, 27 Aug, 2020 at 9:37 AM

This article covers 

What causes the difference in reporting figures between Chargebee and Revenuestory


Summary


Here are some of the key differences in the reporting data between Chargebee and Revenustory:




Chargebee

Revenuestory

Dashboard Data

It is updated in real-time. 

There is a sync delay of ideally 2-3 hours and may take longer depending on the data present on the Chargebee site. 

Exchange Rate Calculation

The current exchange rate present at the time of the transaction. 

The exchange rate at the end of the time period. That is the rate at the end of the day/week/month/year. 

Subscription Reactivations

Bundled along with MRR data. 

It is a separate metric called Reactivation MRR. 

Monthly Subscription Churn

Includes same month cancellations.

Same month cancellation is considered as a separate metric.



Historic Data

Reflected immediately in the reports. 

Sync has to be run from the backend and then data would be reflected in the metrics.

Expansion

Upgrades + Free to Paid conversions + Resumptions

Upgrades + Free to Paid conversions + Resumptions + Reactivations



S
Sudhir is the author of this solution article.

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