You can stop the Dunning process for an invoice if you do not want Chargebee to make further retries to collect the payment for a customer’s invoice. This can be done in two ways:

a) Via the API

You can do this using the Stop Dunning for an Invoice API.

b) Via the Web interface
Open the customer’s invoice that is into Dunning from the Invoices & Credit Notes tab. Here, you will see the option “Manage Dunning” option that allows you to either pause or to stop the dunning retries.




Note: The Stop Dunning feature will only stop the dunning process and cancel all the scheduled retries for the invoice. However, the subscription will continue to remain Active and the invoice will be marked as Not Paid, irrespective of the dunning settings.



Related articles and documentation:

When does dunning take place?

Dunning is Chargebee