My customer’s subscription is in a cancelled state though they have not cancelled it. Why is that?

Modified on: Thu, 3 Mar, 2016 at 2:37 PM

    When a subscription goes through its first renewal and fails due to reasons such as ‘Insufficient funds on card’, ‘Card Information not present’ etc., the subscription will go into a cancelled state. To understand more about the reasons behind such cancellation, click here.


    C
    Chargebee is the author of this solution article.

    Did you find it helpful? Yes No

    Send feedback
    Sorry we couldn't be helpful. Help us improve this article with your feedback.