SSL/TLS/HTTPS

SSL/TLS/HTTPS

• My SSL certificate is not supported?
• TLS 1.2 Handshake - Testing Code
• Webhooks - SSL Communication Error

Inclusive & Exclusive Tax

Inclusive & Exclusive Tax

• When an invoice is generated and paid via account credits, the tax is not added. Why?
• I want to shift from an exclusive tax to inclusive tax, is that possible?
• What is consistent pricing in Chargebee?
• How to configure Inclusive or Exclusive taxes in Chargebee?
• Can I charge the same price for all customers irrespective of the tax rate that has to be charged?

CSV Configured Tax

CSV Configured Tax

• Uploading customized tax settings (CSV)
• How can I collect tax from customers outside my country?

Offline Payments

Offline Payments

• How can I handle check/cash/wire transfer payments with Chargebee?

Addons

• Can I sync addons in Chargebee to Intercom?
• How to replace or remove addons on a subscription via API?
• How to display additional addons on the checkout page?
• How do I remove/change/add an addon to a subscription that already has one or more addon via APIs?

Adyen

Adyen

• What is Adyen?
• What are the prerequisites that needs to be set in Adyen before connecting it with Chargebee?
• How to integrate Chargebee API with Adyen's Hosted Payment Pages?

Amazon Payments

Amazon Payments

• Does Chargebee Support Amazon Pay?
• [Amazon Payments] I am getting the error “400 Bad Request” -The domain on which you are using the JavaScript SDK has not been whitelisted for your application.
• How to integrate Amazon Payments with Chargebee?

Subscription Management #2

• How can I reactivate a subscription using the APIs?
• Error- Non-recurring add-on cannot be added now as invoice is not raised immediately
• Is It Possible To Backdate A Subscription In Chargebee?
• How can I cancel a subscription using the APIs?
• How do I automate the offline payments management using Chargebee's APIs?

Customer portal

• How to edit the fields that appear on the hosted customer portal? Will it appear only in English?
• Can I purchase one time add-on from the customer portal?
• Where do I see the feedback provided by the customer when cancelling a subscription from the customer portal?
• Can I group plans and display them in the customer portal?
• Can I let my customers set the Auto collection status at the self-serve portal?
• Why users are not able to change their email addresses themselves on the customer portal?
• Can my users edit their subscriptions or add addons using the customer portal?
• Error: Session Expired
• What if I want more features in the Customer Portal?

Trials and Plans

Solutions to Plans & Trials in Chargebee.

• Can I change the trial end date for an existing trial subscription?
• Can I change the plan of an existing subscription on behalf of the customer ?
• Is there any option to add a trial period for a subscription/plan?
• How can I make customized prices for some of my plans?
• How do I setup paid trial for my plans, in Chargebee?
• Is it possible to limit the coupons only to certain plans via the UI?
• Editing a Plan's Pricing & Billing Frequency
• How do I create/manage a subscription with users or licences ?
• Is it possible to move an active subscription into trial?
• How to extend the trial period for a subscription?
• Can customers get the trial period when moved to a paid plan with trial period from a free plan? When I do this, the subscription is going directly into Active state, instead of the In-Trial state.
• What is the maximum duration of a trial period that I can offer using Chargebee?

Reporting

All about Chargebee's reporting

• Can I filter my reports? Also, how to export data and lists in CSV format?
• ARPU report discrepancy
• What is an Abandoned Cart?
• How does consolidated invoicing affect my new sales report?
• Why is the display name inconsistent in the renewal report?
• What is the Revenue Story in Chargebee?
• Can the Chargebee dashboard be customized?
• How can I see the retention rate of my subscriptions or LTV of customers?
• What kind of reports does Chargebee offer?
• What time zone does Chargebee follow for updating reports?
• How do I stop getting the daily digest email?

Cards

Solutions for some of the frequently asked questions about Cards and Payment Gateways.

• Can I use multiple currencies with my Chargebee account?
• Can I notify customers if their card has expired, or is about to expire?
• Is Chargebee a payment gateway?
• Can Chargebee help protect against fraud?
• I want to edit specific card details for a customer such as the date of expiry. Is this possible?
• Does Chargebee automatically update an expired card?
• Where is the credit card stored for recurring transactions? Is it safe?
• My customers are not able to sign up using their American Express, Discover, JCB or Diners Club cards even though these card types are enabled in Chargebee. How can I fix this?
• How can customers add or update their payment information in Chargebee?

Hosted Pages

Code Snippets related to Hosted Pages API

• Setting up Fixed increments on Checkout page.
• Localizing the themes customized earlier
• Google Recaptcha for custom domain
• [API Users] How to generate hosted page URL and embed via iFrame
• How to allow trial users to sign up without entering their credit card details?
• How to customise the Consent management settings in Chargebee’s hosted page
• Unable to transfer Hosted pages configuration from test to live - Message to upgrade account

General queries on Payment Method Information

General queries on Payment Method Information

• Can my customers update their payment method information through the Chargebee customer portal?
• How to setup Apple Pay Sandbox?
• What can I do if the apple pay domain verification fails?
• How to add payment methods in a subscription?
• How do I use Apple Pay as a payment method via API?
• Whom can I contact for Gateway related queries?

Braintree

Errors and Troubleshooting in Braintree

• Error: 3000 Processor Network unavailable. What’s going on?
• Error: 2047/2053 Call Issuer. Pick up card/Card reported lost or stolen. What’s going on?
• How do I setup Multi Currency Pricing feature with Braintree and Chargebee?
• Can I view Processor Responses in my Braintree account?
• AVS/CVV: Configuration and error codes
• Error: 2005 Invalid credit card number. What’s going on?
• Error: 2015 Transaction not allowed. What’s going on?
• Error: 2057 Issuer/Cardholder has put a restriction on the card. What’s going on?
• Error: 91517/91577 Payment instrument is not accepted by this merchant account/merchant account does not support payment instrument. What’s going on?
• Why I can't refund partial amount for certain transactions on same day?
• Error: 2046/2038 Declined/Processor Declined. What’s going on?
• Error: 2000 Do Not Honor. What’s going on?

Subscription Management

Subscription Management

• How can I handle one-time purchases with Chargebee?
• How to restrict certain addons for specific plans?
• Can I add multiple subscriptions to a single invoice?
• Can we have multiple subscriptions in Chargebee?
• Enable Day Base Proration
• Can I construct the admin console URL for direct access to Chargebee page from your application?
• How do I setup Gift Subscriptions in Chargebee Using Checkout V2?
• How do I get yearlong subscriptions where customer has to pay us monthly but for 12 months minimum?
• Unable to create a subscription: “Cannot create the subscription as there is no valid card on file”. How do I proceed?
• Change next billing for multiple subscriptions.
• How do I pause a subscription?
• How to get the next billing date of a subscription?
• How do I change my subscription status from Non-Renewing to Active?
• How can I delete a subscription in Chargebee?
• How can we pause a subscription?
• Error- Non-recurring addon cannot be added now as invoice is not raised immediately
• How do I add or remove coupons in Subscriptions?
• How do I collect the setup fee upfront for a trial subscription?
• Calendar Billing date not applied for a few subscriptions
• Is there any option to stop a subscription.?

Stripe

Stripe

• Transaction Descriptor - I want my company’s name to appear on my customer’s bank statements. How do I set this up on Stripe?
• Error: "Payment Collection failed. Amount must convert to at least 50 cents". What’s going on?
• Error: "Payment Collection failed. No such customer". What’s going on?
• What is the Chargebee + stripe.js flow of information?
• Transaction amount limit in Stripe
• Is it mandatory to configure Chargebee webhook in Stripe?
• Error: "Payment collection failed. Customer does not have a linked card with ID card". What’s going on?
• What is stripe.js? What are my implementation options with stripe.js?
• Which API keys do I need to set up stripe.js? Where can I find them?
• I'm getting card declined or processor declined error. What's going on?
• For ACH payments, how do I pass a bank account to Chargebee using the API?
• What does Chargebee offer that Stripe doesn't?
• What are the countries is Stripe support?
• I'm moving to a new Stripe account in Chargebee. What are the steps to be followed?

Refersion

Refersion

• What does Chargebee + Refersion do?
• What is SKU Level Commission?
• Integrating Refersion with Chargebee
• Can I reward customer referrals with this integration?
• Are refunds passed back to Refersion when they take place in Chargebee?

Events & Webhooks

• How to create events for subscriptions?
• How do I get the subscription id from web-hooks during cancel subscription.
• Accepted SSL certificates

Users & Roles

Users & Roles

• Changing Ownership of the Chargebee account if the owner is not present
• Can I add additional users to my account?
• Custom user roles
• Access levels of different user roles in Chargebee
• Can the Chargebee account ownership be changed?

API hacks

• How to track Abandoned Carts
• Setting up your own Referral Program
• How do I setup Prepaid Credit Packs that customers can purchase and use for their subscription?
• How to list more than 10 items when listing information via API?
• How to view the details of changes to the unbilled charges via the API ?

PayPal

PayPal

• Why do I need Reference Transactions?
• I cancelled my Chargebee account and I still receive notification messages from PayPal. What do I do?
• How to embed Paypal on the checkout page?
• How to use Paypal as a payment method with API based integration?
• I received a ‘PayPal Instant Notification Warning’ email from PayPal. What should I do now?
• I have a PayPal recurring profile tokens for my customers. Can I use this with Chargebee?
• What is the billing agreement for PayPal Express Checkout?
• Use/copy PayPal customer information to Chargebee
• What is Paypal Express Checkout?

GoCardless

GoCardless

• Why is GoCardless not appearing as a payment method on the hosted pages?

Manage your Chargebee Account

Manage your Chargebee Account

• Can we change the organization address?
• How do I cancel my Chargebee account?
• How do I change my Chargebee domain name?
• Chargebee Signup, Email Verification & Account Claim Process.
• I am a Chargebee customer. How can I update my information (billing/account/payment) with Chargebee?
• Can I copy my settings between the TEST and LIVE sites?
• How to reset the 2 Factor Authentication on my Chargebee account?
• How are invoice/credit note numbers set in Chargebee?
• How can I change my Chargebee account password?
• How do I sign up for Chargebee?
• How do I remove the Chargebee branding from the hosted pages and invoices?
• How can I claim my Chargebee account and complete the account setup?
• What is Chargebee's pricing?
• Can I use more than one payment gateway with Chargebee?
• How can I change the email with which I login?
• How to login to Chargebee?
• How to Enable New Features.
• Error: "Your request was made in live mode but you are using a test card". How to switch to Test mode?
• What is an SPF Record and how do I add it?

Themes

• How to import a Google font which has two words in the name?
• When I try to configure PayPal Express Checkout, the page to enter the credentials doesn't show up. What's happening?
• How can I copy the customized theme from my Test to Live site?
• How to set a landing page URL for the logo added to the theme?

EU VAT

EU VAT

• Can I exempt selected customers from paying taxes?
• My company is incorporated in a Non-EU country, do I have to charge EU VAT for customers from the European Union?
• Can I configure taxes for both B2B and B2C?
• I haven't registered for VAT MOSS. How can I display my company's VAT number on the invoices?
• [Message] This customer's location couldn't be validated as required for compliance with the new EU VAT 2015 rules. Subscriptions for this customer will cancel upon renewal if the required information isn't updated.
• Update your EU VAT number in Chargebee to avoid being charged EU VAT in your invoice
• How to Edit the Tax Rate for one individual EU country
• Subscription canceled due to EU VAT compliance
• What is the difference between ‘zero-rated’ and ‘exempt goods’?

Branding

Branding

• How to change the Chargebee branding?
• Setup my Logo to Chargebee
• How to request for the Custom Domain feature?

Bulk Operations

• What bulk operations can I perform in Chargebee?
• How do I delete/repopulate sample test site data?
• How can I import multiple coupons into Chargebee using Bulk operations?

Thank You page

Thank You page

• Tracking code / Pixel tracking
• How to set up 'Thank You' page goals in Google Analytics?

V1 Email Notifications

V1 Email Notifications

• Can I customize the email templates available in Chargebee?
• Is it possible for me to send different email templates for dunning retries with the V1 emails?
• How can I use a custom SMTP for our email notifications from Chargebee?
• What’s the difference between Payment Succeeded and Invoice Receipt email notifications? Should I have both enabled?
• Can I send out email notifications from Chargebee in any language?
• How to add Plan/Addon/Coupon specific contents in the Invoice Receipt email?
• Error - Less secure app, when setting up smtp.gmail.com
• I want email notifications to be sent to additional contacts other than my customer. Is this possible?
• I want to configure my own SMTP settings. Is that possible?
• Is there a way to include a link to update the payment details in the email notifications (V1)?
• I want to see all the emails that have been sent to a customer. Is that possible?

Subscriptions

Code Snippets related to Subscription API

• How to edit the cancelled subscription message displayed on the customer portal?
• How do I avoid unpaid invoices for active subscriptions?
• How to customize my customer IDs in sequential order?
• How to let my customer select a different plan during reactivation from the portal?
• How to get status of a subscription
• Passing custom fields to the Create a Subscription API and accessing them in the API response using .NET
• Retrieve Subscription details on custom thank you page.
• Limiting duplicate subscriptions via API

Custom Fields

Custom Fields

• How to display custom fields to customers?
• How do I create a Custom Field in my Chargebee account?
• Pre-filling/Passing custom fields to hosted pages (via Plan URL)
• Is it possible to filter set custom fields as filters via the APIs?
• What is Meta Data?
• How to delete a Custom Field?
• Can custom fields be displayed in the customer portal and checkout pages?
• How can I display the custom fields on an invoice?

Others

Anything else that needs to go into its own folder.

• Is Chargebee a gateway?
• How do I enable address requirements specific to my payment gateway to process credit card.
• Refund - Chargeback - fraud - What is the best way to manage chargebacks, fraud and refunds when working with ChargeBee?

Credits

Credits

• How can I refund the refundable credits available for a customer?
• How can I add or deduct promotional credits for customers?

General API queries

• What is API Changelog?
• Applying filters when retrieving data through API

Migration

Migration

• How do I migrate subscriptions from Stripe to Chargebee while continuing to use Stripe as my payment gateway?
• How do I migrate subscriptions from a different billing system to Chargebee while using Stripe as my payment gateway?

V3 checkout pages

• How do I integrate Chargebee's modal checkout with my website on WIX?
• Content security policy for the Checkout page
• Error- "No Applicable gateways found" during Checkout
• How can I setup Gift subscriptions using Checkout V3?
• Why am I getting the error “You need to have atleast one plan to preview the checkout/portal” while using the PreviewCheckout button on the live site?
• How can I collect the coupon codes on the V3 checkout pages during signup?
• My abandoned cart report doesn’t show any data. Why?
• How can customers apply addons to their subscription when they signup via the checkout pages (V3)?
• How can I change the Pay [Amount] & subscribe button text on the V3 checkout page?
• Can we create an addon checkout process that would modify an existing subscription?
• Checkout page returns with exclamation marks when my customer tries to add his card details. What should I do?
• Error - No Items Found
• Is it possible to set a future start date for a subscription via drop-in script?
• Is it possible to change the order in which the payment methods are displayed in checkout?
• How to remove the “Ship to my billing address” option in Checkout?
• With the V3 hosted pages, is it possible to attach a link to our legal terms and privacy policy pages on the checkout page?
• How can I hide a particular address section (Shipping/Billing/Card) on the V3 checkout pages?
• Is it possible to restrict the countries in the country dropdown on the checkout pages?
• How do I send a user a link to a self-service page to signup for a subscription?
• Content Security Policy for loading the Checkout page
• Skip order cart not working
• V3 hosted page in an iframe is not supported
• Chargebee checkout pages
• How to redirect users to a URL using the Success callback?
• I cannot allow my customers to checkout without payment details. Why?
• Setting up Facebook Pixel Tracking if I’m using Chargebee Checkout (V3)
• How to hide zero value line items from my customers?
• How do I control the Quantity increments on the Checkout page?
• How to let my customers choose a plan on the checkout page?
• How to configure return/redirect URLs in Chargebee?
• How to configure the checkout pages in Chargebee?
• What is domain whitelisting? How to whitelist a domain?
• Setting up Google Analytics if I’m using Chargebee Checkout (V3)

V2 Checkout pages

Checkout page

• I am collecting the name and email on the checkout page but they don't appear on the subscriptions page. Why?
• How to remove/edit the sidebar content on the checkout page?
• How do I edit the "Thank You for subscribing" text on the checkout page?
• Can I hide the Shipping/Billing/Card address fields on the V2 checkout page ?
• How can I attach a link to our legal terms and privacy policy pages on the checkout page?
• Checkout error - "Your order has already been submitted successfully"
• How can customers apply an addon to their subscription when signing up via the checkout pages (V2)?
• I'd like to display the logos of specific card companies on the checkout pages. Is this possible?
• How to collect the coupon codes during signup on the V2 checkout pages?
• Why is the checkout page not loading?
• How to change “Subscribe” button text on the V2 checkout page?
• How can I show plan description on checkout pages?

Moxtra

Moxtra

• What does Chargebee + Moxtra do?

MailChimp

MailChimp

• What data is synchronized from Chargebee to MailChimp?
• What does MailChimp + Chargebee integration do?
• How to integrate Chargebee with MailChimp to synchronize your subscriber contact information?

Credit Repair Cloud

Credit Repair Cloud

• What does CRC + Chargebee do?
• Where do I get a merchant account from?
• My customer’s subscription is in a cancelled state though they have not cancelled it. Why is that?

Pin payments

Pin payments

• I get "Error Message(invalid_resource) One or more parameters were missing or invalid" when trying to process a payment through Pin payments. What do I do?

Coupons

• How do I apply Coupons to subscriptions?
• How can I pass coupon directly to the checkout page, without the users having to enter it manually?
• What are the types of coupons supported in Chargebee?
• How is coupon validity different from coupon duration?
• What is the order type in which coupons are applied?
• How to hide the discount prompt from displaying?
• Is it possible to reuse the ID of an archived coupon?
• Coupons are not added to the pending Invoice
• What are coupons sets

PayPal Pro

Card decline errors and troubleshooting with PayPal Pro

• Error: 10752 Transaction cannot be processed. What’s going on?
• Error: 15006/7 - Processor Decline. What’s going on?
• Error: 10417 Transaction cannot complete. What’s going on?
• Error: 15004 Gateway decline. What’s going on?
• Error: 10422 Customer must choose new funding sources. What’s going on?
• Where can I find error codes and error messages on PayPal?
• I have just gone live on PayPal Pro and none of my payments are going through. What’s going on?
• Error: 10216 Confirmed address required. What’s going on?
• Error: 15005 Processor Decline. What’s going on?
• Error: 10565 The merchant country is not supported. What's going on?

Security & Privacy

• Will SEPA transactions require SCA?
• Will there be a reduction in fraud after implementing 3DS?
• What is the fallback mechanism? How is it used?
• What are the implications of not complying with SCA/PSD2?
• How are recurring payments affected because of SCA?
• Can I pass raw card information to Chargebee and still be 3DS complaint?
• How can I enable 3DS 2.0 in my gateway account?
• What is the GDPR in Chargebee?
• Will the existing cards on the file require SCA? How will it affect my existing customers?
• I got a new phone and have not been able to access my authenticator app. I am locked out of Chargebee. What do I do?
• What is the fallback mechanism? How is it used?
• What is SCA and where does it apply?
• What is 3D Secure?
• What are the changes that I need to make to become SCA complaint?
• Can Google Recaptcha be disabled while logging into Chargebee?
• What is the list of 3DS supported APIs in Chargebee?
• Will there be any latency in transactions because of 3DS?
• What are the changes that I need to make to become SCA complaint?
• What are Off-session payments? What will happen if Off-session payments require 3DS?

Zapier

Zapier

• What does Zapier + Chargebee do?
• Where can I find documentation about Chargebee Zapier integration?
• Where can I find documentation about Chargebee Zapier integration?

Multiple Sites

Multiple Sites

• Can I create multiple sites under one Chargebee account?

Online Documentation and Integration Guide

Online Documentation and Integration Guide

• What is Chargebee?
• How to contact Chargebee's support team?
• Chargebee API's Documentation
• Where can I get the API docs for Chargebee?
• API Tutorials
• What are the different methods to integrate with Chargebee?
• Who do I contact for getting developer assistance?
• What are the new updates in Chargebee?
• Does Chargebee support recurring billing?
• What is the hosted pages/checkout pages of Chargebee?
• What is the signup flow in Chargebee?
• What gateways does Chargebee support?

Coupons #2

• How to retrieve a coupon Id from the subscription_created webhook event?

Cancellation & Reactivation

Cancellation & Reactivation

• What's the difference between the subscription created, subscription activated and subscription started events?
• Is it possible to create a subscription in the Canceled state?
• Can I reactivate a cancelled subscription?
• Can I reactivate a subscription by keeping the original term dates of the subscription in place?
• How do I cancel a subscription in Chargebee?
• How do I configure refunds during cancellations?
• What happens when I schedule a cancellation?
• Will customers get notified of a manually scheduled cancellation?

Xero

Xero

• How to download & install Chrome Plugins for Reconciliation - Xero & QBO
• How to install the Google Chrome Extension for Xero/Quickbooks Reconciliation?
• How to sign in with Xero account?

Webhooks

Webhooks

• How would I know if the configured webhook URL in my Chargebee site is failing?
• How to configure webhooks for Chargebee?

Invoices

• Pro-ration logic in subscriptions
• The customer has not received the refund when Record Refund was performed, how to retry the refund?
• Where can we check events related to invoice?
• How to customize invoices in Chargebee?
• How to attach an invoice to an email notification?
• Can we customise the fields displayed on an invoice ?
• How to set the invoice numbers to start from a specific number?
• Is it possible to charge an invoice in two installments?
• How and where do I check the amount that was refunded?
• Why are my invoices not getting consolidated ?
• Can I manually email an invoice?
• How can I refund a paid invoice and collect the payment again using a different card?
• How to remove the payments linked to an invoice?
• Will invoices be generated for $0 subscriptions?
• Can I include an additional charge after the invoice has been generated?
• How to make partial payments in an invoice?
• Creating an Invoice for One Time Charge for Customers without a Subscription
• What is the difference between NOT PAID and PAYMENT DUE invoices?
• How can I select the information displayed on the invoices?
• Can I generate an invoice for a customer who is in Dunning?
• How to apply discount while creating a subscription??
• What is the difference between deleting and voiding an invoice?
• How can I introduce a break in the invoice notes and make them appear in multiple lines?
• How to check the billing amount before an invoice is generated?
• How to generate an invoice for a customer?

Payment Gateways

Tips, Trips & Gotchas while testing payment gateway integration setup.

• Minimum transaction amount to test with PIN (PIN.NET.AU) payments.
• How to move to a new Stripe account?
• How is card address verification performed through Chargebee?
• Can PayPal be added as a payment method?
• Testing with Stripe sandbox.
• Error- Initial transaction going through but recurring transactions are failing (Authorize.net)
• Integrating with WorldPay
• Why are my customers are being charged $1?
• Why are my customers are being charged $1?
• How do I connect my payment gateway to Chargebee?
• Testing with Braintree sandbox.

V2 Email notifications (Engage)

V2 Email notifications (Engage)

• Is there a way to include a link to update the payment details in the email notifications (V2)?
• How to personalize the emails being sent to the customers?
• How do I perform an operation in Chargebee without triggering the corresponding email notification to the customer?
• How can we configure reminder emails when a subscription renews?
• How to configure multiple customer emails on the Chargebee site?
• Is it possible for me to send different email templates for invoice due reminders with the V2 emails?
• How to get an email notification about a particular event?
• Can I add two email address in the master template?
• SendGrid Authentication Changes - Effective April 17th 2019
• How can I insert an image into an email template?
• Can I receive a copy of all/specific email notifications sent to customers?
• Is there an option to copy the V2 email notifications from the TEST to LIVE site?
• How can I change the signature of my V2 email notifications?
• How can I change the from address of the V2 email notifications on my Chargebee site?
• How to configure emails for churning?

Multiple Language Support

Multiple Language Support

• What are the default languages supported by Chargebee and how to configure them? How to add custom languages?
• Default & non-default languages
• How to download the language pack for Chargebee?
• How to translate the terms 'Invoice' and 'Paid' on an invoice?

Authorize.Net

Card declines, error messages and frequently encountered problems on Authorize.Net.

• Can I receive international payments with Authorize.Net?
• Error: E00007 User authentication failed due to invalid authentication values. What’s going on?
• Error: street address and postal code do not match. What's going on?
• Error: You do not have permissions to call the transaction details API/Transaction details not enabled. What’s going on?
• How long will a payment done via ACH Direct Debit take to reach my account?
• My customers have received payment notification emails but I have not enabled email settings on Chargebee. What’s going on?
• Error: E00027 Payment collection failed/payment has been declined. What’s going on?
• Error: card declined by issuer. What’s going on?
• Can I configure when payment batches are submitted for settlement? If yes, how can I do it?
• Error: Charge failed E00027 Bill to Zip/Postal Code is Required. What's going on?
• Error: The market type is invalid/Transaction of this market type cannot be processed on this system. What’s going on?

Google Analytics

Google Analytics

• What does Chargebee + Google Analytics do?
• Can I pass Google Analytics parameters along with Chargebee's hosted page URL?

PayPal Express Checkout

PayPal Express Checkout

• How do I send the customer data from PayPal to Chargebee's API endpoint to create a subscription? I have PayPal Express Checkout with Reference Transactions enabled for my PayPal business account.
• Why does the email ID entered on hosted page change during checkout using PayPal Express Checkout?
• Is it mandatory to provide Chargebee's URL for IPN notifications while configuring PayPal?

Billing Cycle

Billing Cycle

• Is it possible to have a single plan with different options for contract length?(such as 3 months, 6 months or forever).
• Does the subscription billing cycle override the plan’s billing cycle?
• What happens when the number of billing cycle is 0?

Portal Sessions

Solutions and fixes relating to Chargebee's customer portal API

• I would like to re-direct my customer to the Edit Subscription (Customer Portal) page directly from my website. What API call can I use?
• How do I protect my pages using Chargebee's Customer Portal Login?(Paywall)

Dunning

Dunning - Retrying failed payments in Chargebee.

• What is Smart Dunning?
• Does Chargebee offer offline dunning management?
• Is it possible to stop dunning for an invoice?
• When does dunning not work?
• How to enable dunning in subscriptions?
• A customer has updated their card after a failed dunning attempt, what happens now?
• What is dunning in Chargebee?
• When does dunning take place?

ShipStation

Chargebee's integration with Shipstation

• What does Chargebee + ShipStation do?
• Exploring Subscriptions from Trial into Shipstation

Currencies

• Can I update the currency of an existing subscription?
• How can I change the base currency of my Chargebee site?

Shipping Address and Labels

Shipping Address and Labels

• Can the shipping and billing addresses be displayed on the invoice?
• How can I handle shipping charges using Chargebee ?