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Dunning didn't cancel a subscription with 5 unpaid invoices

Hi,

My dunning configured to cancel the subscription after 10 days.

However, some subscriptions were not canceled (ex: https://invoicesimple.chargebee.com/subscriptions/9236547/details)


What is even stranger is that I collected manually the two oldest invoices and it worked, despite the expired card.


best,

Saulo

1 Comment

Hey Saulo


Thanks for posting! 


Dunning for invoices would work only when auto-collection is turned on. For the subscription that you've shared with us, it looks like auto-collection is turned off which is why dunning didn't kick in. 


Auto-collection can be controlled at both the subscription and customer level. This comes in handy when a customer has multiple subscriptions and you would like to automatically collect payments only for specific subscriptions. 


Note: Auto-collection would be turned on automatically if a payment method is added. 


Regards, 

Bala Adhethan

Chargebee

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