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in my scenario I already know a user's email address. – is it possible to prefill the email field in the dropin checkout?
Greetings from Chargebee!
Yes, it is possible to pre-fill the email address in the drop-in script using the JS script. For implementing the JS script on the checkout page please refer the doc mentioned here:
Do let us know if you have any questions.
is this also possible for the self-serve portal? I can't seem to find anything in the docs.
Sorry for the delay in response.
No, it is not possible to prefill the email address in the self-serve portal. For authentication purpose, you will need to enter the email address and OTP to access the customer portal.