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Pre-fill fields in dropin

in my scenario I already know a user's email address. – is it possible to prefill the email field in the dropin checkout?

Hello Roffel,

Greetings from Chargebee!

Yes, it is possible to pre-fill the email address in the drop-in script using the JS script. For implementing the JS script on the checkout page please refer the doc mentioned here:

Do let us know if you have any questions.

1 person likes this

thanks ahana!

is this also possible for the self-serve portal? I can't seem to find anything in the docs.

Hello Roffel,

Sorry for the delay in response.

No, it is not possible to prefill the email address in the self-serve portal. For authentication purpose, you will need to enter the email address and OTP to access the customer portal.

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