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Subscription Status

In-term Resumption


Say, the subscription renews on the 1st of every month. If the subscription is paused on 15th and resumed on the 25th.

1. How will the charges be imposed on this subscription when the subscription is resumed.

2. WIll the charge also include the interval for which subscription was paused?

Out of Term Resumption

Say, the subscription renews on the 1st of every month. If the subscription is paused on the 15th and resumed on the 10th of the next month.

1. How will the charges be imposed on this subscription when the subscription is resumed.

2. WIll the charge also include the interval for which subscription was paused?


Hi Ayush


In-term resumption: Chargebee will try and collect the payment for the unpaid invoice of the current term right when the subscription resumes, given dunning is not in progress for the invoice. If the payment does not go through, Chargebee will hold the subscription on pause. When a subscription resumes in-term, no new charges will be invoiced.


Out-term resumption: In this case, a new invoice will be generated on the 10th of the month. If the payment goes through, the subscription will resume, else it will remain paused. The collection of the invoice generated on the 1st of the month will be scheduled as soon as the subscription resumes. 

If calendar billing is enabled, subscription term will align with the billing date and charges will be raised accordingly. If you do not have calendar billing enabled for your Chargebee site, resuming the subscription out of term will update the renewal date of the subscription to the date of resumption. Say, a subscription with the start date as 1st of every month was paused and resumed on the 10th of the next month. The subscription renewal date will now be updated to 10th.

To follow up on this - what happens when the invoice for the current term is already paid?


We have monthly and annual subscribers.  The payment is always collected immediately upon each billing cycle. 


Example: 

Monthly paid user:

Feb 1:  Invoice generated and paid  (the user now has "30" days of site usage)

Feb 12: User pauses their subscription for 10 days

Feb 22: User's account becomes active again (as of this date, the user has only used 12 days of the 30 days they have paid for). 


Question:

1) Is the user's next billing date now automatically set to March 11th? (approx)

-Since the user "paused" their account, they will not "complete" the current paid term (started on Feb 1) until March 11th (due to the 10-day pause). 


Is this built-in behavior? I am reading through the pause documentation, and I can't find any clear examples of behavior as it pertains to the next billing date. 




When a subscription is "Paused", it only affects the subscription status, so that necessary action can be taken based on the state, e.g., like withdraw service or delivery. The "Next Billing" renewal date is not affected by this.


If you are looking to extend the service period for an In-term Resumption, you can do so by using the Change Next Billing date.


I have logged this feature request, where, when a subscription is paused for a specific period the next billing date gets moved accordingly.

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