Start a new topic

RE: AddOns

 WHY are non-recurring add-ons hidden in the Customer Portal??

This configuration prevents me from allowing my Customers to self-serve via the Customer Portal!

Your documentation gives NO valid or coherent reason you guys have decided to do this.

Please explain, asap

1 Comment

Hi WIll

As a part of the "Edit Subscription" operation on the customer portal, we allowed customers to add/remove only recurring elements of a subscription and hence only recurring Addons are listed.

I do understand that non-recurring addons should be made available as a part of this operation to help customers purchase one-off products. We agree that this would greatly benefit use-cases such as yours and make the portal completely self-serving.

I've taken this up as a feature request for our team to consider as a part of future versions of our portal. I'm afraid we do not have a timeline on it at the moment, however, we'll ensure we notify you once it's taken up.

Login or Signup to post a comment