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RE: AddOns

 WHY are non-recurring add-ons hidden in the Customer Portal??


This configuration prevents me from allowing my Customers to self-serve via the Customer Portal!


Your documentation gives NO valid or coherent reason you guys have decided to do this.


Please explain, asap

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Hi WIll


As a part of the "Edit Subscription" operation on the customer portal, we allowed customers to add/remove only recurring elements of a subscription and hence only recurring Addons are listed.


I do understand that non-recurring addons should be made available as a part of this operation to help customers purchase one-off products. We agree that this would greatly benefit use-cases such as yours and make the portal completely self-serving.


I've taken this up as a feature request for our team to consider as a part of future versions of our portal. I'm afraid we do not have a timeline on it at the moment, however, we'll ensure we notify you once it's taken up.


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