It would be great if a user could put their subscription on HOLD for a set period of time or indefinitely. The user could reactivate their subscription through the customer portal, or it would automatically reactivate after the set period of time is over.
Hey David! This is an important feature and it’s already part of our product roadmap. For now, a workaround would be to extend the billing date to one in the future so that the customer is not billed for the suspended period.
Thanks, Charanya. I also read that another strategy could be to set up a subscription plan with a "$0" amount and have the user switch to that plan. If I did that, would that user's $0 invoices count toward my quota for the month?
Sorry for the delayed response. Yes, you could use the "$0" plan method as well. A subscription with a "$0" plan will not generate any invoice.
Any update on this? We need this for our business.
I'm happy to let you know that we've now released the Pause Subscription feature. This is currently supported only using our APIs and needs to be enabled from the backend.
Here's more on this feature. Let us know if you'd like us to enable it for your site.
The problem is that I need it in the User Portal, as I'm using that and not the API. Can you enable this feature for the User Portal?
This feature was released recently and is currently supported only via APIs. We will work on implementing the same in the user portal but it is not available at this point in time.
We'll inform you promptly when support for "Pause subscription" in the user portal is rolled out.