It would be great if a user could put their subscription on HOLD for a set period of time or indefinitely. The user could reactivate their subscription through the customer portal, or it would automatically reactivate after the set period of time is over.
Hey David! This is an important feature and it’s already part of our product roadmap. For now, a workaround would be to extend the billing date to one in the future so that the customer is not billed for the suspended period.
Thanks, Charanya. I also read that another strategy could be to set up a subscription plan with a "$0" amount and have the user switch to that plan. If I did that, would that user's $0 invoices count toward my quota for the month?
Sorry for the delayed response. Yes, you could use the "$0" plan method as well. A subscription with a "$0" plan will not generate any invoice.