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How is Chargebee different from a payment gateway?

 Why should I use Chargebee if my payment gateway already supports recurring billing?


Best Answer

Chargebee is an online recurring billing system that works on top of 30+ payment gateways worldwide. What we offer is a comprehensive billing solution to manage your subscriptions on top of payment gateways.


Imagine a plug 'n' play billing system that is configurable with just a few clicks. Within moments you will be ready to start on-boarding users and collecting payments on top of any payment gateway. That is what ChargeBee offers along with world-class support.


Here is a brief list of features offered by Chargebee:


Customer Life Cycle Management:

  • Seamless upgrade/downgrade of subscriptions.
  • Flexible pro-ration logic. 
  • Flexible billing date & renewal management. 
  • Discounts & credits that beautifully gets applied to the invoice automatically.
  • Ability to run pricing experiments without affecting existing customers (grand-fathering of prices by default).
  • All your billing corner cases covered to help you succeed.

Dunning Management:
  • Configurable dunning management system that will try to recover from credit card failures.
  • Credit card transactions fail due to 60+ types of errors. You can recover from most soft errors & retain customers, instead of losing them due to a single failure.

Invoicing:
  • Automated HTML invoices with custom branding. 
  • Credit Notes
  • Reconcile offline payments received via wire transfers, banks, etc., in one place. 

Email notifications:
  • Contextual emails to engage with your users through their life cycle.  
  • Configure event based emails before/after trials, renewals, cancelation etc., to a filtered set of users based on business rules.

Customer Portal:
  • Subscribers can login and manage their subscriptions
  • View past payments and update their card and address details.

Multiple Payment Gateways and Methods:
  • Add more than one payment gateway and route payments based on transaction volumes or location. 
  • Offer multiple payment methods like cards, direct debit, Amazon Payments, PayPal and Offline Payments to your customers.

3rd Party Integrations:
  • Synchronize contacts with Mailchimp automatically. 
  • Salesforce integration.
  • Xero and QuickBooks (in beta)

Business Intelligence:
  • Business analytics to slice & dice your subscription data. 
  • Transactional analytics to understand payment failures & revenue reports.

Empower support, sales & marketing:
  • Support team can manage billing queries, offer credits, apply discounts to retain and up-sell to existing customers.
  • Marketing / sales team can configure coupons and run campaigns without IT dependency. 

Data Portability:
  • You own your billing data. No lock-ins. 
  • We also provide the ability to store credit cards in an external vault at no extra charge, so you are never locked-in with one payment gateway.
  • As your volumes grow you can negotiate better rates or leverage multiple payment gateways to process your payments without lock-ins.

In short, ours is a specialized subscription service. For most payment gateways recurring is just an after thought with limited capabilities.

For us, it is the ONLY thought!

Don't take our word for it. Try our sandbox for free by signing-up here and see for yourself. No credit card required. 

We've pre-loaded the system with demo data for you to explore (with a test payment gateway too).

Answer

Chargebee is an online recurring billing system that works on top of 30+ payment gateways worldwide. What we offer is a comprehensive billing solution to manage your subscriptions on top of payment gateways.


Imagine a plug 'n' play billing system that is configurable with just a few clicks. Within moments you will be ready to start on-boarding users and collecting payments on top of any payment gateway. That is what ChargeBee offers along with world-class support.


Here is a brief list of features offered by Chargebee:


Customer Life Cycle Management:

  • Seamless upgrade/downgrade of subscriptions.
  • Flexible pro-ration logic. 
  • Flexible billing date & renewal management. 
  • Discounts & credits that beautifully gets applied to the invoice automatically.
  • Ability to run pricing experiments without affecting existing customers (grand-fathering of prices by default).
  • All your billing corner cases covered to help you succeed.

Dunning Management:
  • Configurable dunning management system that will try to recover from credit card failures.
  • Credit card transactions fail due to 60+ types of errors. You can recover from most soft errors & retain customers, instead of losing them due to a single failure.

Invoicing:
  • Automated HTML invoices with custom branding. 
  • Credit Notes
  • Reconcile offline payments received via wire transfers, banks, etc., in one place. 

Email notifications:
  • Contextual emails to engage with your users through their life cycle.  
  • Configure event based emails before/after trials, renewals, cancelation etc., to a filtered set of users based on business rules.

Customer Portal:
  • Subscribers can login and manage their subscriptions
  • View past payments and update their card and address details.

Multiple Payment Gateways and Methods:
  • Add more than one payment gateway and route payments based on transaction volumes or location. 
  • Offer multiple payment methods like cards, direct debit, Amazon Payments, PayPal and Offline Payments to your customers.

3rd Party Integrations:
  • Synchronize contacts with Mailchimp automatically. 
  • Salesforce integration.
  • Xero and QuickBooks (in beta)

Business Intelligence:
  • Business analytics to slice & dice your subscription data. 
  • Transactional analytics to understand payment failures & revenue reports.

Empower support, sales & marketing:
  • Support team can manage billing queries, offer credits, apply discounts to retain and up-sell to existing customers.
  • Marketing / sales team can configure coupons and run campaigns without IT dependency. 

Data Portability:
  • You own your billing data. No lock-ins. 
  • We also provide the ability to store credit cards in an external vault at no extra charge, so you are never locked-in with one payment gateway.
  • As your volumes grow you can negotiate better rates or leverage multiple payment gateways to process your payments without lock-ins.

In short, ours is a specialized subscription service. For most payment gateways recurring is just an after thought with limited capabilities.

For us, it is the ONLY thought!

Don't take our word for it. Try our sandbox for free by signing-up here and see for yourself. No credit card required. 

We've pre-loaded the system with demo data for you to explore (with a test payment gateway too).

Hello, you mentioned about the third party integration with Salesforce. I didn't find exactly the API doc how to set and integrate the salesforce with ChargeBee. It will be very kind of you that you can give me the link. Thank you very much!

Hello Su,


We did have a plugin for Salesforce Integration. However, currently it is under technical review and hence the integration is not available at this time. No ETA yet.


Hi Su Xu.


You can try out a plug-in which connects salesforce and chargebee.


'Chargebee for Salesforce' is the app, which is very easy to use and highly configurable app for invoice management on Appexchange


Please check the following link for more information:-

https://appexchange.salesforce.com/listingDetail?listingId=a0N3000000B53dYEAR

Hey,
Which default Payment gateway use in background the chargebee...

Hi Hardik


We use Stripe and Braintree to process payments from our customers.

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